Saturday, April 13, 2013

Customer Trail On Restaurant Operations

The term solid fodder service brings to mind a picture of a dine area. How of all time, the food service is very vast, ranging from commercial to non-commercial movements. For the purpose of this report, l will reflect on the commercial aspect of food service operations based on a node trail report. The following are some types of commercial of food service operations: 1. Free standing eatery 2. Hotel dine room 3. Coffee shop 4. Quick service restaurant 5. Ice cream stands.

All the above outlets seek to exploit profit through the sale of food and beverages, at their profess developed standards and objectives, based on quality of products and service, node cautiousness and good employee relations are some examples. Therefore the inbuilt structure of the operations can affect their ability to get targeted objectives. However, consideration must be attached to the fact that, the operation of food and beverage service is inconsistent and are always changing according to the demands and expectancys of customers.

Our visit took us to the CAFE COCO which setting is much of a free standing type of restaurant. Though it is much of a Mexican setting, it depicts the setting of a typical face dining house.

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As a widely regarded attitude, before both meal experience, there will definitely be an expectation on the dining place chosen, which will help look out whether satisfaction is achieved or expectations are met. Our meal experience in this case was the exact opposite. None of us have ever visited cafe coco, our only expectation was on how the place is exchangeable and assuming being in the shoes of a customer and what he or she will expect, therefore having a meal experience and relating it with theories and also analysing them to some quality criteria set up like Malcolm Baldridge, EFQM (European Foundation For Quality Management) and...

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