Integrating the Internet Into Conflict Management Systems

What do you do when the people who ar involved in a conflict are pressed for time or are located far apart? Online collaboration tools are opening reinvigorated border ones for conflict resolution.

The Internet and e-mail build changed ehe environment in which organizations operate. email allows us to send messages with quilt and speed. The Internet gives unprecedented access to a wide wander of information. This changing technological landscape has not only touched employees but also the customers, suppliers, shareholders, and bureaucrats with whom they interact. While e-mail and the Internet whitethorn have increased organizational performance, they have also added pertly types of conflict. Significantly, they have led to shifts in the power balance among organizations, employees, and consumers.

All organizations have conflict management outlines and manage conflict along a continuum of consciousness. There are those that are consciously skilled in uic way they nurture their conflict management arrangement to maximize the opportunities for growth. Those that are unaware of their conflict management system are unconsciously incompetent in their management of conflict. Organizations that approach conflict with any degree of consciousness appreciate that the practice session of e-mail and the Internet need to be integrated into an boilersuit approach to conflict management.

The use of e-mail continues to expand, replacing much traditional modes of organizational communication.



Managers routinely use e-mail to confine their employees informed and to follow up on face-to-face interactions. E-mail is also used to make unpopular requests and to avoid complaints. Referred to by some as the cowards choice, e-mail enables unpleasant business to be dealt with at a distance. As with face-to-face communication, e-mail presents new opportunities for confusion, misunderstandings, and avoidance, and because there are no nonverbal cues, the potential for miscommunication increases.

The Internet, as a generator of choices, provides new venues for conflict to...

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