How Cultural & Economic Factors Affect International Business

Task on correspondence in GrameenPhoneLTD. Task ON Communication in GrameenPhoneLTd. Arranged for: Ishtiaque Arif Assistant teacher School of business Studies Southeast University Prepared by: Name Burhan Uddin Rabbani ID-2011110001065 MBA(regular), Batch - 28th Institution Name: Southeast University Submision Date: LETTER OF TRANSMITTAL July28, 2012 Ishtiaque Arif Assistant educator School of Business Southeast University. Subject: Submission of Assignment reportDear Sir, I might want to accept this open door to thank you for the direction and bolster you have given me over the span of this report. Without your assistance, this report would have been difficult to finish. With profound appreciation, I additionally recognize the assistance gave by Mr. Shariful Huq, Customer Development Manager Grameen telephone Ltd. To set up the report I gathered what I accept to be most applicable data to make my report as scientific and dependable as could be expected under the circumstances. I hav e concentrated my best exertion to accomplish the targets of the report and expectation that my undertaking will serve the purpose.The useful information and experience accumulated during report planning will endlessly help in my future expert life. I demand you to pardon me for any error that may happen in the report notwithstanding of our best exertion. I would truly value it you illuminate me with your musings and perspectives in regards to the report. Likewise, on the off chance that you wish to enquire about a part of my report, I would happily answer your inquiries. Much obliged to you again for your help and persistence. Yours Sincerely, Burhan uddin Rabbani Program: MBA (Regular) ID: 2011110001065, Batch: 28th (B) Southeast University AcknowledgementAll recognition to Allah, the god-like, and the forgiving. Without his approval and underwriting this report would not have been cultivated. The effective fruition of this report may never be conceivable in time without the assis tance some individual whose motivation and recommendation got it going. Above all else I need to thank my noteworthy educator Ishtiaque Arif for helping me finishing my report on â€Å"Assessment of Communication† with regards to Grameen telephone. I might likewise want to say thanks to Mr. Shariful Huq, client advancement administrator at Grameen Phone, and my companion who helped me by giving educational instructions.Without them this venture would have been extremely troublesome. Lastly I likewise offer my true thanks to each one of the individuals who took an interest to set up the report. They were occupied representative of Grameen Phone. Official Summary Grameen Phone is the number 1 portable administrator with 44% piece of the pie (September, 2010). Number of supporters remains at 2865 mn (Sep'10). †For 2010 up to end 03, all out incomes were SOT 55. 1 ho versus R0T48. 6 hr for same similar period in 2009, while 525 for 2010 up to end 0. 3 was SOT 523 against BDT 537 for a similar period in 2009. This undertaking was intended to evaluate the Communication procedure in grameen Phone . t is commonly perceived that, despite the fact that Grameen telephone is driving the market of versatile media transmission industry, they have some correspondence mistake. Grameen Phone Communicate with the operators, vendors, workers in the accompanying way: # Mobile Phone # Online # Face to confront correspondence. Fundamentally these are the correspondence procedure GP utilized in work their association. GrameenPhone partitions its correspondence procedure into three divisions These are clarified beneath: Communication with the client Communication with the association Communication with the sellers or agentsThe Communication procedure of Grameen Phone causes the association to broaden its business. So there is no uncertainty that â€Å"Business correspondence expertise is significant for a business to accomplish its authoritative goal†. Chapter by c hapter guide | Contents| Page no. | Chapter 1| Introduction| 1| 1. 2| Objectives of the study| 2| 1. 3| Methodology | 2| 1. 4| Significance of the study| 3| 1. 5| Limitation of the study| 3| Chapter 2| Findings and analysis| 3| 2. 1| Communication strategy with customer| 3-6| 2. 2| Communication techniques in the organization| 7-8| 2. 3| Communication Flow in GP | 9| 2. 4| Communication framework in GP| 10| 2. | Communication with the agents| 11| Chapter 3| Conclusion| 12| 3. 1| Reference| 12| 1. Presentation: Company profile Grameen Phone is the number 1 portable administrator with 44% piece of the overall industry (September, 2010). Number of endorsers remains at 2865 mn (Sep'10). †For 2010 up to end 03, complete incomes were SOT 55. 1 ho versus R0T48. 6 hr for same practically identical period in 2009, while 525 for 2010 up to end 0. 3 was SOT 523 against BDT 537 for a similar period in 2009. †Initial capex pattern of geological inclusion work Out total. †Subscribe r agitate levels at 1% every month in 2010; among the most minimal in developing Asian markets. One of the biggest ISPs in Bangladesh with around 4. 5mn dynamic endorsers. †Its system covers more than 99. 14% of the populace in every one of the 64 regions of Bangladesh and 88. 84% of the all out land territory, and the system framework included around 114,000 TRXs in excess of 7,200 base stations. †Grameenphone works on both OSM 900 and 1800 groups with a transmission capacity of 22MHz. The ongoing portion of 7,4M1-lz to OP notwithstanding the 14. 6MHz it as of now has will assist with diminishing the weight on GPs arrange. Operation has 11300 base stations in more than 6500 areas across Bangladesh.Overview Grameen Phone (GP) began tasks in 1997. In 2009, GP offered 69,439,400 standard offers at BDT 10 (US$. 014) each, notwithstanding a BDT 60 (US$ 0. 871 premium, totaling BDT 4. 86 bn (US$ 70. lSmn) and got Listed on OSE and CSE. †Quickly after its commencement in 19 97, GP built up itself as the main portable administrator in the nation by giving prevalent inclusion and preferred system quality recognition over its rivals. †Over the most recent 4 years, showcase strength of GP has gradually disintegrated through extreme rivalry, tumbling from 63% in 2005 to about 44% (September 2010). GP's AR? U has adolescent continually declining, as versatile voice levies proceed to fall and as more prominent quantities of endorsers originate from lower pay gatherings. From USD 5. 4 in Q1'07, the ARPU has come down to USD 3. 03 in 03'10 (02 2010 USD 3. 47). †GP was the main portable administrator to present prepaid versatile associations in Bangladesh in 1999. Aside from internet providers through EDGE, Crameenphone is additionally the main medium through which Cell Bazaar works a help where individuals can purchase and sell items through a mobile.It likewise works a telemedicine administration called Health line, It gives a large group of differen t VAS administrations including ringtones, welcome tunes, SMS-MMS, texting, sports-news refreshes, securities exchange refreshes, electronic tagging administration and so on . Be that as it may, to transform its business GrameenPhone partitions its correspondence procedure into three areas These are clarified beneath: Communication with the client Communication with the association Communication with the vendors or specialists 1. 2 targets of the examination The basic role of the report is the satisfaction of the course requirement.The primary goals of the report are as per the following: * To satisfy the halfway prerequisite of the â€Å"Business Communication† course offered in MBA program. * To investigate preferences gives by the ability of Business Communication and commitment to the beneficially of the associations just as economy of Bangladesh. * It will likewise empower me to improve my aptitude on report composing. As corporate official put extraordinary incentive on report composing as a significant component in the board achievement, this piece of the course will repare me to confront the future difficulties of corporate world. * To examine the advantage of applying the expertise of correspondence in associations. * To break down how GP develop their Communication System. 1. 3 Methodology Source of information: I might want to ensure that I have all the vital information required to think of successful outcome. Along these lines, I have joined both essential and optional information assortment strategy. All information identified with this examination is joined with the addendum. A. Essential wellspring of information: * Interview of client chief working at GP B. Auxiliary wellspring of information: * Internet * Newspaper chronicle * Annual Report of GP 2010 . 4 essentialness of the examination The purpose for picking this theme, there are fundamentally 3 explanations for picking this subject. 1. It is one of the most significant issue for us how a huge worldwide Company works their Communication procedure. 2. What is the primary correspondence quality of keeping up huge size of customs? 3. How GP keep up Communication process? 1. 5 Limitation of the examination In doing this investigation we need to confront a few confinements, those are Employers were not intrigued to talk. Workers hesitant to share inward matter.For understandability we needed to utilize extremely basic factual devices. We couldn't gather enough data from government look into office. 2. Discoveries and Analysis 2. 1 Communication technique with clients: After fourteen years of activity, Grameen Phone has around 30 million endorsers as of may 2008. To hold the present supporter and to build the quantity of them, Grameen Phone needs to impart its client ceaselessly. Subsequently it comes to think about clients issues, desires and request from the organization. To do as such, Grameen Phone gets connected to its supporter 24 hours during the time by givi ng information.Moreover, the organization interests the client by giving each kind of offices, for example, SIM substitution, change of address as so on in their client care focus. To offer these types of assistance. The organization speaks with its clients through immediate or aberrant strategy. These techniques are depicted underneath. Items and administration Direct Method Through this immediate procedure, the powerful correspondence of Grameen telephone with its client happens in a two manner, eye to eye circumstance where both verbal and non verbal images and la